Questions? Feedback? powered by Olark live chat software
Powered by Jitbit .Net Forum free trial version.
...

Forum

HomeTech Support

Post technical support questions for the iFlightPlanner Crew to answer. We always want to know if our members are experiencing any issues.

IFP for iPad airpot info selection Messages in this topic - RSS

redglass98
redglass98
Posts: 26

5 days ago
During my flight yesterday I tried to pull up the approach plate for my destination airport by taping the balloon on the map as I have done in the past. Nothing happens anymore. I was able to obtain the plate via airports tab and keying in the airport. Has there been an update that I missed the notification or am I just confused? Still works on the IFP.com the same old way.
0 link
John Burnside
John Burnside
Posts: 144

5 days ago
Thanks for your post! We've had sporadic reports of users encountering an issue after upgrading to iOS 10 where icons on the map in iFlightPlanner for iPad don't always respond to a tap. We are investigating the issue and, as always, will do whatever it takes to get to the bottom of it!

Please let us know if the issue persists. In some cases, it has appeared to be temporary.

--
John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
0 link
redglass98
redglass98
Posts: 26

5 days ago
John, it is still happening today. I also noticed that, in the past, when you had the "Planner" or the "NavLog" selected it had a white highlighted background around each tab. Now it is just bolding the words with the blue background not changing.
Not sure if this helps.
Dave
0 link
John Burnside
John Burnside
Posts: 144

5 days ago
Thanks for the update, Dave! We'll review both items immediately and report back to you.

--
John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
0 link
redglass98
redglass98
Posts: 26

5 days ago
Also just noticed I cannot select an aircraft in the W & B tab. When I press on the select aircraft bar (upper left) my 4 profiles drop down but none can be selected.
Dave
0 link
redglass98
redglass98
Posts: 26

3 days ago
John, the W&B function came back but I still cannot tap the balloon to access the airport info. Another thing that was just noted. I cannot tap a waypoint to bring up the dialog box to delete it. I must go into the planner and delete it from that page. bit cumbersome while flying. BTW, this is not intermittent. it no longer functions.
Dave
0 link
John Burnside
John Burnside
Posts: 144

3 days ago
Thanks for the update! We're glad to hear the W&B issue was temporary, as we haven't seen any other reports of that.

On the airport/waypoint tap issue, it definitely appears to be related to iOS 10 and how it recognized taps on the map. We have some more investigation to do to identify the best path forward as it was a change by Apple that broke existing functionality. Please accept our apologies for the issue!

--
John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
0 link
redglass98
redglass98
Posts: 26

3 days ago
No problem John. Not the first or last time an Apple update will break something on some app somewhere. I know from past experience you guys respond and "get er done". Your support has always been awesome for this great product.
Dave.
0 link
John Burnside
John Burnside
Posts: 144

3 days ago
Thanks for the kind words, Dave! Great customer support has been a core principle for us since day one and we'll always do whatever it takes to get to the bottom of any technical issues.

--
John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
0 link