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Post technical support questions for the iFlightPlanner Crew to answer. We always want to know if our members are experiencing any issues.

Problem with time zone Messages in this topic - RSS

mcgavran
mcgavran
Posts: 10

3/18/2014
When I try to fill in the departure time using a specific time and the local time zone (e.g. Mountain and 12:00 PM), the flight plan seems to use Zulu time, so the plan is filed for 1200Z instead of 1800Z. On the form that comes up a couple of screens later, where I fill in things like fuel, phone numbers, and such, you do not display the departure time. It would be nice to display all the information on that page so that errors can be found. The other missing item is the tail number; I once filed for the wrong plane by mistake. That happened because I had gone back and edited some things, and the tail number had been reset to my default instead of the one that I had originally selected.
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John Burnside
John Burnside
Posts: 215

3/19/2014
Thanks for letting us know. We will always do whatever it takes to get to the bottom of technical issues and will begin investigating right away.

We have also added your suggestion about displaying the departure time and tail number to the flight plan filing step to our to do list. That certainly makes a lot of sense!
edited by John Burnside on 3/19/2014

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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mcgavran
mcgavran
Posts: 10

3/20/2014
I think I was mistaken. The flight plan that I thought had been erroneously filed for about 1200Z turns out to have been filed correctly for 1800Z. However there was something in the process, I suspect a printout of the plan, that seemed to have the wrong time. I cannot say now for certain what it was that led me to think it would be wrong.

I have had problems when I go back and edit the flight because various fields get reset when I do not expect it. The time zone is one of those things, and I have filed incorrectly because I modified the start time and did not check that the time zone had not been changed. This is more of a user interface issue than a bug.

If you could display everything on the flight plan filing step, it would save me lots of confusion and uncertainty; I could verify that everything was correct.

I apologize for the probably false problem report.
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John Burnside
John Burnside
Posts: 215

3/21/2014
No apology necessary! Thanks for the follow up report. We hadn't had any other reports of the filed departure date being incorrect, so we're glad to hear that's not an issue.

We will, however, double check all of the fields to make sure they are being properly set when editing a flight. We certainly didn't intend for any of the fields to reset. And we will definitely add information to the filing view so that you may easily verify the info that will be filed!
edited by John Burnside on 3/21/2014

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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mcgavran
mcgavran
Posts: 10

3/22/2014
I was looking some more at this problem. Maybe it is just a labeling issue. I planned a flight and selected a specific departure time using Mountain time - 10:00 AM Mountain. I went on through, not actually filing a flight plan, and got to where I could View and Print the plan. I looked at that plan, and the departure was listed as 10:00Z. Also, under Home then Open Flights, the time is listed as 10:00Z. Perhaps the plan would have been filed with the correct time of 16:00Z; that seems to have been the case previously, but I did not actually file this time so I don't know. Maybe the times are really all correct but the labels all say Z instead of the correct time zone?
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John Burnside
John Burnside
Posts: 215

3/31/2014
Just wanted to follow up on this item. This morning we launched a redesigned iFlightPlanner.com. As part of the update, we added Departure Date and Tail Number to the Flight Plan Filing view in the Flight Wizard.

We also reviewed the date and time display in other areas and all appeared to be in order. You are correct that most dates are typically displayed in Zulu time. However, please note that in the next update we will be adding the ability to customize your date and time display, specifically the ability to select "Show Local Times". With this setting enabled, all dates and times will be displayed in the time zone selected for your account.

So, if there is a specific location within iFlightPlanner.com where a date or time display appears to be incorrect, please let us know so that we can make sure it gets cleaned up!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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mcgavran
mcgavran
Posts: 10

3/31/2014
John Burnside wrote:
Just wanted to follow up on this item. This morning we launched a redesigned iFlightPlanner.com. As part of the update, we added Departure Date and Tail Number to the Flight Plan Filing view in the Flight Wizard.

We also reviewed the date and time display in other areas and all appeared to be in order. You are correct that most dates are typically displayed in Zulu time. However, please note that in the next update we will be adding the ability to customize your date and time display, specifically the ability to select "Show Local Times". With this setting enabled, all dates and times will be displayed in the time zone selected for your account.

So, if there is a specific location within iFlightPlanner.com where a date or time display appears to be incorrect, please let us know so that we can make sure it gets cleaned up!
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mcgavran
mcgavran
Posts: 10

3/31/2014
I think the time is still incorrect.

I planned a new flight for 8:00PM MST, which is 20:00 MST or 02:00Z the next day.
The Flight Plan form shows an estimated departure of 20:00Z.
When I View an Print the plan, it also shows 20:00Z.

Thanks for putting the time and tail number on the flight plan form!
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John Burnside
John Burnside
Posts: 215

3/31/2014
Sounds like there is definitely something off still. We will dig in and get this figured out!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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John Burnside
John Burnside
Posts: 215

4/9/2014
I had a hunch that maybe there was an issue with time zone conversion, but still have not been able reproduce the incorrect behavior. I tested a number of different scenarios and am seeing correct dates and times.

Let me know if you are still seeing the issue. We could setup a screenshare to review and see if we can pick up a clue about what might be going on!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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John Burnside
John Burnside
Posts: 215

4/10/2014
Thank you so much for the detailed e-mail with screenshots on this issue! That helped us to get to the root of the issue, which has now been fixed on iFlightPlanner.com.

It was ultimately a time zone conversion issue. As part of the solution, we even added a couple more US time zone options for more accurate date selection.

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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mcgavran
mcgavran
Posts: 10

4/10/2014
Thank you! I look forward to trying it soon.
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KevinF
KevinF
Posts: 1

5/3/2018
Hi John, I've tried to find a place on the website and the iPad to set the time I use for a flight as "Local Time" but can't find it. Is there a way to do this now? And if filing will the software automatically set the departure time to Zulu time?

Thanks!

Kevin
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John Burnside
John Burnside
Posts: 215

5/3/2018
Hi Kevin,

We don’t currently provide the ability when entering your flight date to have it automatically determine the local time zone at that airport. You can select the time zone for that airport when entering the date although I can envision times when you wouldn’t know an airport’s time zone off the top of your head.

However, that is a good suggestion and we’ve made a note to look into how best to implement it.

We do automatically convert the flight date entered from the selected time zone to UTC when filing your flight plans.

John

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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