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Post technical support questions for the iFlightPlanner Crew to answer. We always want to know if our members are experiencing any issues.

UI Performance? Messages in this topic - RSS

vancinad
vancinad
Posts: 14

8/25/2015
I've been a Skyvector.com user for years, but have begun looking for alternatives since they recently *trashed* their flight planning user interface.

iFlightPlanner was suggested by another Skyvector.com user, and I like what I see generally, but the map drawing/scrolling performance is pretty poor compared to Skyvector. Is there any work going on to speed this up, or are there things I can do to wring better performance from the existing UI?
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John Burnside
John Burnside
Posts: 215

8/26/2015
Thanks for your post! We're always happy to help. Can you provide any further detail on the drawing/scrolling performance issues you are seeing? Also, what type of computer and web browser are you using? This info will help us try to reproduce the problem.

Our web-based aviation maps are built on Google Maps, which we find to be extremely responsive in zooming, panning and navigating around. We haven't had any other reports of UI slowness, but, as always, we'll do whatever it takes to get to the bottom of any technical issues!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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vancinad
vancinad
Posts: 14

8/26/2015
I apologize. I should have used different terms. "Pretty poor" is way too strong. Map moves seem to be a little more laggy than Skyvector, but actually not very much and after I've been using iFlightPlanner for a bit (which I intend to do) I probably won't notice it at all. Thanks for your helpful response!
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John Burnside
John Burnside
Posts: 215

8/31/2015
No problem! If you at all feel as though the performance continues lagging, please do let us know. We'd be happy to do a screenshare to try to identify the issue or investigate further if you can let us know what computer and browser you are using.

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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redglass98
redglass98
Posts: 64

9/17/2015
John, I am also having a lagging issue (IFP.com not iPad app) as well as an over sensitive zoom in and out. Actually it is so sensitive I cannot use the scroll wheel on my mouse (BTW - scroll wheel works fine in all other apps as well as google maps).

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Dave
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John Burnside
John Burnside
Posts: 215

9/17/2015
Thanks for your message! We always want to know if our members are experiencing any technical issues. First and foremost, can you share what type of computer and web browser you are using? We'll start there and see if we can reproduce the issue. If we can't, we'll contact you to get a little more info so we may investigate further!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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redglass98
redglass98
Posts: 64

9/17/2015
Sure John. Rig is somewhat strong- a Powerspec (from Microcenter) CPU 3.50 gigahertz Intel Core i7-3770K, 8 gig memory, 120 GB SSD storage, with over 2 TB in HDD storage. running Windows 10. Browser is Firefox 40.0.3, Mouse is Logitec Performance MX (Laser).

Let me know if you need other info.

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Dave
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John Burnside
John Burnside
Posts: 215

9/18/2015
Thanks for the additional info. Certainly shouldn't be any issue with a computer with those specs. If I turn on a number of map layers (All SUA, Fuel Prices, etc), I can see a bit of lagging in Firefox on our end. I haven't see it in Google Chrome, however. If you download Google Chrome, I'd be curious if you still see lagging. We build our web software to industry standards and generally don't advocate one browser over another, but we do see subtle performance differences here and there between browsers.

The mouse scroll wheel sensitivity has long been an issue with Google Maps. However, we are currently implementing the newest version of Google Maps into our site and it appears they've fixed the issue, which we're very happy about. You can look for the update to appear on iFlightPlanner.com in the next couple weeks. I'll follow up with you then to make sure we've taken care of that issue.

Thanks for your continued support of iFlightPlanner!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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redglass98
redglass98
Posts: 64

9/18/2015
Thanks John. The wheel issue is really a show stopper for me as it makes the site unusable for planning (no issue on the iPad). You should note that I do not have this ultra sensitivity with the wheel issue in any other applications including Google maps. IFP is the first time I have experienced it. Glad to see you are working on it as I really like the UI. I will be watching for the update.

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Dave
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John Burnside
John Burnside
Posts: 215

9/20/2015
No problem! I believe we can get the wheel issue fixed relatively quickly. Thanks for your candid feedback on the issue. Since day one, our development priorities have been based on the feedback and requests of our members.

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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redglass98
redglass98
Posts: 64

9/24/2015
John, here's some more details on the wheel zoom issue. My mouse has the capability to lock/ ratchet the wheel movement or spin freely. When in the spin freely mode the map zoom is totally unusable. It zooms in and out on its own without even touching the wheel. When I use the lock/ratchet feature each click/ratchet zooms in or out the equivalent of three clicks on the zoom bar (in upper left of map) instead of just one. In google maps it zooms in and out very smoothly in spin mode with great control. Hope this helps as you have a really nice product here.

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Dave
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John Burnside
John Burnside
Posts: 215

9/30/2015
We're happy to report that the newest version of iFlightPlanner.com went live this morning, including an upgrade to the newest version of Google Maps. We believe this will correct the scrollwheel sensitivity issue. Looking forward to hearing your feedback!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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redglass98
redglass98
Posts: 64

9/30/2015
John, it appears to be better but the map still does not scroll smoothly in and out as it does with other apps including native google maps. Let me do some more testing and I will get back to you.

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Dave
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redglass98
redglass98
Posts: 64

10/1/2015
John, did some more testing with another optical mouse and got better results. I think the issue centers on my Logitec MX mouse. While it works fine with all other applications it is too sensitive for the map in IFP.com without engaging the optional ratchet. I can easily do that so I have a workaround. Thanks for looking into the issue.

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Dave
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John Burnside
John Burnside
Posts: 215

10/1/2015
No problem! We'll always do whatever it takes to get to the bottom of any technical issues. We're seeing much smoother performance with mouse scroll-wheels on our end, so it must be something with the settings for that particular mouse. Are there any settings you can change in the Control Panel for the mouse in regards to the scrolling sensitivity?

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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redglass98
redglass98
Posts: 64

10/1/2015
There are minimal adjustments available. Basically you can select how many lines scroll for a given movement (geared toward a text screen) and I have it set to minimum of 1 line.

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Dave
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