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Post technical support questions for the iFlightPlanner Crew to answer. We always want to know if our members are experiencing any issues.

Unable to update APT DIAGRAMS & TERM PROC Messages in this topic - RSS

wghutchens
wghutchens
Posts: 2

10/18/2015
I'm a long time user of the iFlightPlanner iPad app and have had no recent issues until the Oct 15, 2015 database update cycle. The APT DIAGRAMS & TERM PROC columns all say "Not Available". All the other charts updated normally. Any ideas?

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John Burnside
John Burnside
Posts: 215

10/19/2015
Thanks for your post! We have investigated and found that a few of this cycle's download packages were not completely published to iFlightPlanner for iPad's data feed. We have corrected the issue and you should be able to access the downloads without issue now.

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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wghutchens
wghutchens
Posts: 2

10/19/2015
Downloading now, thanks!
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John Burnside
John Burnside
Posts: 215

10/19/2015
No problem! We'll always do whatever it takes to get to the bottom of any technical issues. Thanks for your continued support of iFlightPlanner!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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Ronaldfredericks6
Ronaldfredericks6
Posts: 2

4/1/2016
Hi I have this same problem the apt diagrams and term proc columns all say not available but all the other charts are updated.
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clocklin
clocklin
Posts: 14

4/2/2016
Same issue here. Not sure if it's because I also had to renew but I did renew the premium version - not the"plus" version.
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Andy Matthews
Andy Matthews
Posts: 54

4/2/2016
We redeployed the downloads to our servers that host the Airport Diagrams, Terminal Procedures, Sectionals, TACs, and IFR Low/High Enroute Charts for iFlightPlanner for iPad, and everything should be available now.

Simply tap the "Check for Updates" button in the upper-left corner for the download availability to recycle. Downloads will proceed as expected.

Our apologies for the inconvenience!

Best,
Andy

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Andy Matthews
Co-Founder, Director of Business Development
iFlightPlanner
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