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Post technical support questions for the iFlightPlanner Crew to answer. We always want to know if our members are experiencing any issues.

Flight Logging issues Messages in this topic - RSS

Sammy
Sammy
Posts: 23

6/12/2015
Last night, after a long day flights, I tried entering flights on the iPad. I was in a bad reception area. When I tried to log flights, it kept giving me the an error message saying that it could not contact the server. I tried switching the ipad into airplane mode but then it gave me an error saying I could not enter flights at all. I switched the cellular back on and continued loggin(not planning) flights. I did this at 2am today(I like to fly at night) but two of the four flights I entered said they were today's flights even though the date of flight was 8/11(today is 8/12).
After I got back home and connected over wifi, I did a sync. The online logbook does not show them as logbook entries but rather flight planning entries.
In the past, l could log completed flights on the ipad even without internet connectoin and then when I got home and synced it, the online showed them properly as log entries.

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Steven Yampolsky aka "Sammy"
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John Burnside
John Burnside
Posts: 215

6/15/2015
Hi Sammy,

Thanks for your post.

Even if iFlightPlanner for iPad can't contact the iFlightPlanner servers (due to bad reception) it will save the flight info locally on the iPad and then sync the flight info the next time it is able to connect to iFlightPlanner.com.

The flight dates appearing incorrect are most likely related to the conversion between UTC and local time. Internally, all of our flight dates are stored in UTC. If you have "Show Local Times" selected under settings in iFlightPlanner for iPad, you want to select the departure date in local time. Otherwise, you should select the departure date in UTC time. Fortunately, you can easily go back into flight in your flights list and modify the departure date if needed to ensure it is accurate.

As for flight planning entries vs log entries, they are actually one and the same behind the scenes in iFlightPlanner. To indicate a flight is complete (i.e. make it a "log entry"), simply click the "Close & Log" icon for the flight in your flights list. That will allow you to enter or confirm any logbook details for that flight.

Please let us know if that resolves everything. If not, we're happy to investigate further. We'll always do whatever it takes to get to the bottom of any technical issues!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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Sammy
Sammy
Posts: 23

6/19/2015
Wow! That was VERY thorough response! Thank you very much for taking your time to explain it! The issue has been resolved!

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Steven Yampolsky aka "Sammy"
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John Burnside
John Burnside
Posts: 215

6/19/2015
No problem, Sammy! We're always happy to help!

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John Burnside
Co-Founder, Director of Technology
iFlightPlanner.com
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